Terms & Conditions

Events company: Boulia Camel Races is run by Boulia Camel Races Inc.

Vaccination requirements: At the time of updating this information there were no mandatory vaccination requirements in place by Queensland Health. In the event that COVID SAFE restrictions are in place at the time of the event you agree to abide by any and all restrictions as imposed by the Queensland Government and advised by the organiser. All patrons, crew, volunteers, contractors and artists aged 16 and over may be required to be fully vaccinated or have a valid medical vaccination exemption to gain entry to the festival site. Proof of full vaccination status or medical exemption may be required before a wristband is issued.

 

Terms and Conditions are Binding: Tickets to Boulia Camel Races are sold or given and admission to Boulia Camel Races is granted on the express condition that you are bound by these Event Terms and Conditions and any other rules and regulations issued by the Promoter (Event T&Cs). By purchasing an Event ticket you agree to be bound to the Event T&Cs.

Directions of Event Staff: You must follow the reasonable directions of Event staff as required and comply with the law at all times during the Event.

 

Event Tickets: 

Entry to the Event Site will be granted with presentation of:

- a valid bar-coded ticket; or

- a valid bar-coded print-at-home PDF ticket; or

- a valid bar-coded Passbook ticket (electronic ticket on mobile device),

issued by an Authorised Ticketing Agency, to be exchanged for a wristband upon entry.

 

Your Event wristband must be worn at all times during the Event – failure to do so may result in your eviction from the Event Site without refund.

Event wristbands removed from wrists or tampered with will be rendered invalid and will not be replaced. Damaged or defaced Event tickets or wristbands will not be accepted.

 

Any person under the age of 18 found to be in possession of an 18+ wristband will be escorted from the event by security and have their wristband removed.

 

An Authorised Ticketing Agency means each of: (1) Flicket Ltd (Flicket); and (2) any independent ticketing outlet as authorised and approved by the Promoter.

Lost Tickets or Wristbands: replacement is not available for lost, destroyed or stolen Event tickets unless proof of purchase is presented.

Ticket Restrictions: You agree not to re-sell Event tickets contrary to applicable laws. Event tickets may not, without the prior written consent of Promoter;

- be re-sold or offered for resale at a premium (including via online auction sites) or;

- used for advertising, promotion or other commercial purposes (including competitions and trade promotions)

or;

- used to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer.

If an Event ticket is used in breach of this condition, the Event ticket may be cancelled without a refund and the bearer

of the Event ticket may be refused admission. The Promoter will use reasonable efforts to notify you of such action.

 

Ticket Purchase Limits: The Promoter reserves the right to enforce published ticket purchase limits and cancel any tickets obtained above said limits in any one transaction or by any one customer. If you exceed the stated ticket limit, you may have all or any of your order and tickets cancelled without notice by Promoter in its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information.

Search on Entry: It is a condition of entry to the Event Site that a search of you and/or your possessions may be required at the time of entry to the Event Site. If you do not consent to such searches, you may be denied entry to the Event Site without refund. Prohibited Items include but are not limited to the list of items at the end of these Event T&Cs and any Prohibited Items will be confiscated. Confiscated items will not be returned, replaced or reimbursed and proceeds from confiscated items (if any) will be donated to a charity. Promoter reserves the right to refuse entry to any persons.

Smoking Policy: Venues and stages on and within the Event Site may operate a No Smoking policy and you must comply with any such policy.

 

Designated outside smoking areas are defines and must be respected for all persons wishing to smoke or vape.  Persons found smoking or vaping in areas outside of these designated areas will be escorted from the premises at security discretion.

 

Photographing and/or Recording of the Event by You: personal digital cameras are permitted at the Event. SLR cameras are permitted but professional photography equipment (eg telephoto lenses; any lens over 20cm; any detachable lens) is not permitted without Promoter-issued media accreditation. Event staff will determine in their discretion whether equipment is considered to be professional photography equipment. Photos of artists and/or the Event are permitted only on the basis that:

1. images are only used for private and personal use; and
2. images cannot be made available for sale and/or public display.

Promoter reserves the right to confiscate and/or delete any footage, recordings and/or photos created by unauthorised or prohibited recording, filming or photography.

 

No media/photographers permitted over the racetrack without official committee permit.

 

Recording and Photography of the Event by Promoter: you consent to be included in official photography, film and sound recordings of the Event and for these recordings to be used by Promoter and/or any of its authorised representatives and contractors in any medium or context without further authorisation by, or compensation to you.

Restricted Capacity: You acknowledge that there may be restricted capacities at some of the Event’s stages or venues. Once the maximum capacity is reached in these areas there will be no further admissions. Your purchase of a ticket to the Event does not guarantee admission to these areas in such cases.

Animal & Pet policy: Animals are not permitted within the ticketed Event Site. Service animals are permitted. Pets are permitted within the event camping grounds ONLY.

Your Behaviour: you must ensure that you and your invitees act in an orderly manner when attending the Event Site. Promoter may refuse entry or evict you or any of your invitees if you or any of your party are behaving in a disorderly, offensive or inappropriate manner.

 

Alcohol: The Event is fully licensed – please do not bring alcohol with you into the ticketed Event Site as it will be confiscated and will not be returned. Only alcohol purchased from bars at the Event may be consumed within the ticketed Event Site. If you wish to purchase or consume alcohol, you must have valid proof of age photo ID. You must be of legal age (18 years) to purchase and consume alcohol on the Event Site. If you are found supplying or buying alcohol for a minor (a person under 18 years of age) you will be evicted from the Event and may be referred to police.

 

Drugs: If you are found supplying, consuming or in possession of illicit drugs you will be removed from the Event Site and may be referred to police.

 

Signage: You are not permitted to display trading signs on the Event Site without prior written consent of Promoter.

Your Personal Information: Pursuant to your booking, Promoter may need to collect and keep personal information about you including your name, address, credit card or payment details, telephone number, email address, and the names of all ticket allocations. Unless you tell us otherwise, you will be opted-in to receive promotional material relating to future Boulia Camel Races events. Your contact details will not be shared with third parties. Promoter may also need to disclose your personal information as required by law or as permitted under the Privacy Act 1993. If you have any questions about how Promoter will handle your personal information please contact 0428581874 . Please note that all payment information is handled by Stripe and subject to their T&C, no information on Credit Cards is collected or stored by Flicket Ltd.

 

Promoter’s Liability: The services provided by Promoter will be rendered with due care and skill to the extent required by Part 4 of the Consumer Guarantees Act 1993. Apart from such statutory liability, Promoter and the owner and/or lessee of the Event Site will not be liable or responsible for any injury, damage or loss suffered or incurred by you or any person entering or when you enter or are on the Event Site whether caused by the negligence of Promoter or that of the owner and/or lessee of the Event Site (or their respective employees, contractors or agents), whether arising in tort, contract, bailment or otherwise - all such injury loss or damage to person or property is at your own risk.

 

Indemnity: You agree to indemnify Promoter and owner and/or lessee of the Event Site against any loss or damage

Promoter and/or Event Site owner and/or lessee may suffer arising out of your negligence or breach of the Event T+Cs.

Release: To the full extent permitted by law, you waive all legal rights of action against and fully release Promoter and owner or lessee of the Event Site (and their respective executive members, directors, officers, employees, volunteers, contractors or agents) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss for any default, failure or negligence (to the extent permitted by law) in relation to entry to and presence on the Event Site.

Risk: Entry to the Event Site is at your own risk. Without limiting the generality of this:

- appropriate footwear and clothing must be worn at all times at the Event Site;

- you must not mosh, crowd surf or stage dive;

- ear plugs should be worn if necessary.

- this event is subject to crowding.

To the extent permitted by law, Promoter takes no responsibility for any hearing damage or loss caused by excessive noise or injury caused by your failure to follow Promoter’s directives. In the event of injury or illness Promoter may, at your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety.

 

Crowding is not the responsibility of the event or security.

Enforceability: Any provision of these Event T+Cs which is or becomes unenforceable shall not invalidate the other provisions of these Event T+Cs.

Ticket Name Change:  For some events, Flicket facilitates the transfer/renaming of ticket(s). For facilitating this transfer/renaming there may be a fee that the new ticket owner has to pay. Once you have transferred/renamed your ticket(s) you will have no rights or ownership to the ticket(s) transferred.

 

Online Ticketing Support: If you are experiencing difficulties with purchasing a ticket or the ticketing page, please

Contact: 9:00am – 7:00pm NZT (Monday – Sunday)

Email: support@flicket.co.nz

 

Refund and Cancellation Policy:

 

NO REFUNDS will be given on any ticket except where required by Queensland law or Covid-19 Special Conditions. The Event is an all-weather event. The Event will take place rain, hail or shine. You will not be entitled to a refund if you choose not to attend due to inclement weather.

 

Refunds may be issued in the event of adverse weather conditions beyond the Organiser's control which prevents the Ticket Buyer from accessing the Event due to closure of ALL access roads to the Event; or adverse weather conditions beyond the control of the Organiser which prevents the Event from taking place.

Tickets purchased for the event are for the Boulia Camel Races in its entirety, not for specific artists or acts.

 

The Promoter reserves the right to change, add, withdraw or substitute artists and events in the Event line-up, vary the advertised program, vary the date and/or vary the Event Site without prior notification and deny admission to the Event Site (including admission to a particular performance at the Event Site) with reasonable cause. No refunds on tickets except where required by the Consumer Guarantees Act 1993. No refunds or other compensation will be given if an advertised artist or act is changed, cancelled or the length or content of their performance is changed.

Subject to this clause, the Promoter is not liable for any loss, damage or compensation as a result of the Event being cancelled, postponed, relocated or changed for any reason.

 

There will be no refund of any unused portion of an Event Ticket if you or your invitees are asked or forced to leave the Event for any of the reasons set out in the Event T&Cs or if you decide not to attend the Event. You are responsible for checking the age minimum for the Event. No refunds will be processed if you are denied entry due to not having valid ID for admittance to the Event Site.

 

In any event of a refund, you will be refunded the ticket price exclusive of $5 transaction fees.

 

COVID-19 SPECIAL REFUND CONDITIONS

Should any of the following occurrences occur, ticket holders will be offered a refund. Refund will be processed by our systems and the funds credited to the card used to make the purchase.

Occurrence 1: Government border closures, preventing ticket holders from attending

Occurrence 2: State or Federal Government Health regulations determine the event needs to be cancelled.

Occurrence 3: If a ticket holder develops Covid-19 symptoms are unable to attend the event, or are refused entry at the entrance gates due to symptoms.

 

Environment: Promoter cares for the environment and community. Please be respectful and place any litter in the bins provided around the Event Site. Be waste and water-wise - thank you.

Prohibited Items: Prohibited Items include but are not limited:

• Alcohol - any alcohol found at the ticketed Event Site will be confiscated and will not be returned and the offending patron(s) ejected from Event Site for the remainder of the Event.
• Glass (jars, bottles, containers, mirrors and perfumes).
• Air horns.
• Weapons or explosives of any kind (including potential missiles).
• Illegal substances.
• Animals (excluding service dogs such as guide dogs and police or emergency service dogs).
• Nitrous oxide bulbs and canisters.
• Flares, fireworks, sparklers explosives, or any fire twirling equipment.
• Fires and open flames (unless in camping area).
• Flammable liquids.
• Sound systems.
• Portable laser equipment and pens.
• Drones or other remote control devices.
• Professional photography equipment (eg telephoto lenses; any lens over 20cm; any detachable lens; stands or other commercial equipment or anything deemed by Event staff to be professional photography equipment).
• Any other item deemed by Event staff (in their discretion) to be dangerous or offensive or potentially

dangerous by Event organisers.

 

 

 

 

Privacy Policy

Boulia Camel Races Inc is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.

 

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Boulia Camel Races Inc customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

 

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, or processing transactions. Those companies will be permitted to obtain only the personal information they need to deliver the service. Boulia Camel Races Inc takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

 

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

 

Boulia Camel Races uses your personal information when provided to:

• Enable you to purchase tickets, including, where applicable, to process your credit card payment transactions.
• Send you your tickets to events.
• Inform you if events change, or regarding refunds, exchanges where those are permitted.
• Gain an understanding of your interests and to enable us to research and develop our business to better accommodate those interests.
• Contact you to keep you informed about future Boulia Camel Races events, with an option to unsubscribe provided in every communication.

In addition, we may disclose your personal information as permitted or required by law.

 

 

Changes to this Privacy Policy

Boulia Camel Races Inc reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

 

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Boulia Camel Races Inc reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Boulia Camel Races Inc welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us on 0428581874.